Privacy Policy

Who We Are

This policy explains how ReliableKey Locksmith Bracknell uses personal information when you visit this website, contact us or arrange locksmith work. ReliableKey Locksmith Bracknell is responsible for the information it uses to handle your enquiry and provide its services.

You can contact us about your information by calling 01344 609 203, using our contact form, or writing to ReliableKey Locksmith Bracknell, 70B Sparrowhawk Wy, Bracknell RG12 8QD. Please tell us if you are asking about privacy or making a request about your information. The postal address is for correspondence only; we do not receive customer visits.

This notice covers www.reliablekeylocksmithbracknell.co.uk. External services linked to or embedded in this website also publish their own privacy information. We explain the main services below.

Information We May Collect

The information involved depends on how you contact us and the work you ask us to do. It may include:

• Your name, telephone number and any other contact details you choose to provide.
• The property address or postcode, the problem with the lock, door or window, and your preferred arrangements for contact or a visit.
• Messages, quotation details, agreed work, appointment information and records needed to deal with a query or complaint.
• Details needed to establish that you are entitled to authorise access or work at the property.
• Relevant billing and payment records where work goes ahead.
• Technical information such as an IP address, browser type, device information, requested pages and error or security logs generated when the website and its external services load.

Please provide only what is needed to explain your enquiry. Do not put payment card details, alarm codes, key-safe codes or copies of identity documents in the general enquiry form. If we need to establish permission to enter a property, we can discuss a suitable way to do that with you.

When someone contacts us on your behalf, such as a landlord or managing agent, they may give us your contact details and relevant access arrangements. They should have a proper basis for sharing that information and tell you about the arrangement.

Why We Use Your Information

We use relevant information to understand the work you need, reply to you, prepare a quote, arrange access and carry out agreed services. We also use records to manage payments, respond to questions, deal with complaints and protect the business and its customers against misuse.

The legal basis depends on the purpose:

• Steps towards a contract or performance of a contract: responding to a request for a quote, arranging a job and supplying services you have asked for.
• Legitimate interests: managing business enquiries, checking authority to access a property, maintaining security and dealing with disputes, where those interests are not outweighed by your rights.
• Legal obligations: retaining or providing information where a relevant legal duty applies, such as applicable accounting requirements.
• Consent: where we ask for permission for a specific optional activity. You can withdraw that permission without affecting the lawfulness of earlier use.

Sending an enquiry is not consent to unrelated marketing. The website does not add you to a mailing list or use your form submission to sign you up for advertising.

You can browse without sending an enquiry. If you want a response or a visit, we need enough contact and property information to make those arrangements. Without it, we may not be able to provide the help you request.

The Online Enquiry Form

Our enquiry form is provided through Jotform. Information you submit is handled through that service so your enquiry can be received and managed. Jotform also processes technical information needed to deliver, secure and operate its platform.

The form loads directly on the main pages. Loading it creates a connection between your browser and Jotform even if you do not submit an enquiry. Provider features, security checks and browser settings can affect the technical data and storage involved.

The form account and its configured service providers determine how submissions are stored and routed. If you would prefer not to use the online form, you can call us. For more about Jotform’s own handling of information, see the Jotform Privacy Policy.

Who May Receive Information

Information may be available to people who need it to respond to your enquiry or provide the agreed work, and to service providers supporting website hosting, form delivery, business administration or payment processing. The relevant details may also be shared with professional advisers, insurers or authorities where necessary for a legal obligation, a dispute or the protection of rights.

Where another person is arranging work, such as your landlord or managing agent, relevant job and access information may need to be discussed with them. We should not need to share unrelated personal details to make those arrangements.

Personal information should be limited to what is needed for the purpose. We do not sell the information you send through this website. External providers may have their own responsibilities for the data they process to run and secure their services.

Maps, Cookies And Website Storage

The Contact page includes a Google Map. When that map loads, your browser connects to Google, which can receive technical information including your IP address and details about your device and interaction with the map. Existing Google account settings and browser preferences may affect its operation.

Read Google’s Privacy Policy for its handling of information. The address and telephone number are also provided as normal page text.

We use local storage to remember your cookie choice on this device. This website does not add separate analytics or advertising tracking. The Cookie Policy explains the preference, the external services and how to change browser settings. Accepting or declining in our banner does not stop the supplied form or map from loading.

Processing Outside The UK

Website and form providers may operate infrastructure or use support and service providers outside the UK. The location of processing can depend on the provider and account settings; this website does not promise that all information stays in the UK.

Where UK data protection law requires safeguards for a transfer, an appropriate mechanism is needed, such as UK adequacy regulations or approved contractual safeguards. Contact us if you need more information about a transfer relating to your enquiry, including the applicable safeguards. The providers’ privacy notices also explain their international operations.

How Long Information Is Kept

We keep personal information for as long as it is reasonably needed for the purpose for which it was collected, taking account of relevant legal duties. Different records serve different purposes, so one retention period does not apply to everything.

• Enquiries and quotes: the time needed to respond, deal with follow-up questions and establish whether work will proceed.
• Work and transaction records: the period needed to administer the service, deal with relevant questions or claims and meet applicable accounting or legal requirements.
• Complaints or disputes: the period needed to investigate, resolve the matter and retain evidence where necessary.
• Technical records: according to the security and operational purpose and the relevant provider’s settings.

Once information is no longer needed, it should be deleted or made anonymous. You can contact us to ask about the retention of a particular record. Our cookie preference is treated as expired after 180 days; see the Cookie Policy for how this works.

Keeping Information Secure

Appropriate access controls and security arrangements are needed to protect personal information. Access should be limited to people who require it for their role, and information should only be shared through suitable channels. No online service can guarantee absolute security.

You can help by keeping sensitive access details out of general messages, checking that you are using the correct website and telling us promptly if you believe you sent information to the wrong place. Do not send information about another person unless it is necessary and you are entitled to share it.

Your Data Protection Rights

Depending on the circumstances and the legal basis for the use, you may have rights to access your personal information, correct inaccuracies, request erasure, restrict processing or receive certain information in a portable format. Where use relies on consent, you can withdraw that consent.

You can object to use based on legitimate interests. Tell us your circumstances so we can consider the request. You also have a right to object to direct marketing.

Contact us using the details at the start of this policy. We may need proportionate information to confirm your identity. Requests are normally handled without a fee and within one calendar month, subject to the applicable rules on verification, clarification and extensions. If a right does not apply or a lawful exception affects the response, we will explain.

The website does not make decisions with legal or similarly significant effects about you solely by automated processing.

Questions, Complaints And Updates

If you are concerned about how your information has been handled, please tell us so the matter can be investigated. You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator. Visit ico.org.uk/make-a-complaint for the available routes.

This website is intended for people arranging property services and is not directed at children. If you believe information about a child has been submitted unnecessarily, contact us so it can be addressed.

We may update this policy if the website or our use of information changes. The date at the top shows when this version was prepared. Material changes should be explained where relevant. You can return to this page at any time from the footer.